Changes or Returns


PROCESS OF EXCHANGE OR RETURN OF PRODUCT

If the product you ordered is not the correct size or is not what you expected, you can request the first exchange or return without additional charge within the first 15 calendar days after receiving the product.

You can request an exchange for a different size or choose the return option. In the case of the return, we give you a "return coupon" for the amount paid that you can use in a next purchase.

To do the exchange or return process, follow these simple steps:

one.- Enter our website.


Correctly fill in all the information requested by the form


two.- You will receive in your mail within a maximum period of two business days a pre-paid guide to deliver in the parcel. It is important that you download and print it, preferably with a laser printer.

3.- Paste the guide you just printed on the H-APPAREL box where you received the product and deliver it to any branch of the parcel at no additional cost

4.- From the date the parcel delivers the package, it will take 7 business days for the product to arrive at our warehouse.

5.- Once your change is approved, we will automatically send you the size you requested when requesting the change and we will send the change confirmation to your email. If you selected return, we will send you your coupon by e-mail for the amount you paid for said items. You can use the coupon to make a new purchase.ra. 

If you have doubts about any of these procedures, you can contact us by sending us a message in the Contact option, in the Customer Service section on our H-APPAREL.COM page.COM


If you have questions about the delivery to the parcel branch, we ask that you please contact the parcel Customer Service Center. The parcel is committed to delivering a quality service, especially when you require support. Call anywhere in the Mexican Republic. Or from: desde: ******


EXCHANGE POLICIES

one.- If you want to make a change for another size you have to follow the change process.

1.1.- If the size you want is out of stock, you have the option of returning the product and we will give you a coupon for the amount you paid for said item.


two.- If you want to make a return you have to follow the return process:


2.1.- If you selected return, we will send you your coupon by e-mail for the amount you paid for said items. You can use the coupon to make a new purchase of any item on the page.na. 

3.- Any exchange or return is valid only within the first 15 calendar days after receiving the product.

4.- If you have already used the exchange or return option in an order and you want to make another exchange or return on the same order, this second exchange / return will no longer be free and you have to pay the shipping guide to our warehouse. That is why it is important that you mention all the product that you want to exchange or return from an order in the first exchange / return request.

5.- You must send your product in its original brand packaging. You must put the original packaging inside the H-APPAREL box or one of similar dimensions) 

6.- It is necessary that the product to be changed has not been used

7.- During the 15 calendar days after delivery, H-APPAREL will accept changes or returns due to quality or manufacturing defects in any product. However, returns caused by misuse of the product will not be accepted.

8.- Any change is subject to a complete review of the product to verify that it was not misused and that it has not been previously used.

9.- The shipping guidelines for exchanges or returns will reach your email, as long as it complies with the policies mentioned above. Save your tracking number so you can track your package on its way to our warehouse.

10.- From the date you deliver the package to the parcel, it will take 7 business days for the product to arrive at our warehouse.

eleven.- Once your change is approved, we will automatically send you the size you requested when requesting the change and we will send the change confirmation to your email. If you selected return, we will send you your coupon by e-mail for the amount you paid for said items. You can use the coupon to make a new purchase.ra. 

12.- The exchange or return guide expires 5 calendar days after it was generated, so you must deliver the package to the parcel within these 5 days.

13.- If you selected an exchange for a different size we will be holding the product for a period of 15 calendar days only. After this, the product is released and any other customer can purchase it.

14.- If you selected return and we gave you a coupon, you must use it in its entirety, thus avoiding losing the remaining difference.

fifteen.- You have 30 calendar days to use your coupon from the date you receive it. If you want to extend the validity, contact us.

16.- You can use your coupon to buy another product other than H-APPAREL. Choose the one you like best! 

17.- You can buy a product with a higher value than your coupon and cover the difference by the payment method you prefer.

18.- The coupon can be used to buy any product at H-APPAREL. The coupon cannot be used for purchases in a physical store.


If you have doubts about any of these procedures, you can contact us by sending us a message in the Contact option, in the Customer Service section on our H-APPAREL page.REL.